We’re here to help!

​If you have a question about an order, a product, shipping, or anything else, please don’t hesitate to get in touch. We aim to make every interaction as comfortable, respectful, and discreet as possible.

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​What Can We Help With?

You’re welcome to contact us regarding:

• Orders or order status - If your enquiry relates to a specific order, please include your order number so we can assist you more efficiently.

• Shipping or delivery questions

• Returns or faulty items

• Product information

• General enquiries

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Check out the FAQ, Shipping Policy or Returns Policy sections - You may find the answer to your query there.

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​​​​Still Need Help?

If you’re unsure who to contact or what to ask, feel free to reach out — we’re always happy to help guide you in the right direction.

Email us at enquiries.winkandwhisper@gmail.com

(We aim to respond to all enquiries within 24 hours.)

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Customer Support Hours

We operate online and respond to enquiries during standard business hours:

Monday – Friday (Excluding public holidays)
9:00am – 5:00pm (ACST).

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