Shipping Policy

 

1. Order Processing

• Orders are typically processed within [1–3] business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an order confirmation and shipping notification once your order has been dispatched.

 

2. Shipping Locations

We currently ship to:

• Australia-wide

If international shipping becomes available, this policy will be updated accordingly.

 

3. Shipping Methods & Timeframes

Estimated delivery times (after dispatch):

• Standard Shipping: [3–10] business days

• Express Shipping: [1–4] business days (if offered)

Delivery times are estimates only and may vary due to:

• Australia Post or courier delays

• Remote or regional locations

• Peak periods or public holidays

 

4. Shipping Costs

• Shipping costs are calculated at checkout

• Any applicable shipping fees will be clearly displayed before payment

• Free shipping promotions (if offered) will be clearly stated

 

5. Discreet Packaging & Billing

Your privacy is our priority.

• All orders are shipped in plain, unbranded packaging

• No product descriptions appear on the outside of the parcel

• Billing descriptors are neutral and discreet

No one will know what’s inside your package.

 

6. Tracking Information

• Tracking details will be provided once your order has been dispatched (where available)

• Please allow up to 24 hours for tracking to become active

7. Incorrect Address or Failed Delivery

Please ensure your shipping address is correct at checkout.

• We are not responsible for delays or loss caused by incorrect or incomplete addresses

• If a parcel is returned to us due to a delivery issue, reshipping costs may apply

 

8. Lost or Delayed Parcels

If your order appears lost or significantly delayed:

• Please contact us after 2 business days from the estimated delivery date

• We will work with the courier to investigate the issue

Please note: Once an order has been handed to the courier, delivery timelines are outside our control.

 

9. Damaged Parcels

If your order arrives damaged:

• Contact us within 7 days of delivery

• Provide photos of the parcel and contents

• We will assess the issue and arrange a replacement or refund in line with Australian Consumer Law

 

10. Australian Consumer Law

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law (ACL).

If a product is lost or damaged in transit, you may be entitled to a replacement or refund depending on the circumstances.

 

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Wink & Whisper
Adelaide, South Australia
📧 Email: winkandwhisper@gmail.com

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12. Policy Updates

We may update this Shipping Policy from time to time.
Any changes will take effect once published on our website.

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