Frequently Asked Questions (FAQ)

Are your products discreetly packaged?

Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents inside. Billing descriptors are also neutral and discreet.

Your privacy is always respected.

Do I have to be 18 or over to shop at Wink & Whisper?

Yes. Our website and products are intended strictly for adults aged 18 years or older.

By purchasing from our store, you confirm that you meet this age requirement.

Will my bank statement show what I purchased?

No. Your bank statement will display a neutral business descriptor and will not reference adult products or specific items.

Where do you ship from?

We are based in Adelaide, South Australia, and ship Australia-wide.

How long does shipping take?

Orders are typically processed within [1–3] business days.

Estimated delivery times:

Standard Shipping: [X–X] business days
Express Shipping: [X–X] business days (if available)

Delivery times may vary depending on location and courier delays.

Can I return an item if I change my mind?

Due to hygiene and safety reasons, change-of-mind returns are not accepted for opened or used intimate products.

Unopened and unused items in their original sealed packaging may be eligible for return. Please refer to our Returns Policy for full details.

What if my item arrives faulty or damaged?

If your item is faulty, damaged, or incorrect, please contact us within [X] days of receiving your order.

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund for faulty goods.

Are your products body-safe?

We carefully select products from trusted suppliers and provide material information where available.

We recommend:

Reading product descriptions carefully
Following all care and cleaning instructions
Discontinuing use if irritation or discomfort occurs

How do I clean my products?

Cleaning instructions vary by product.

General guidance:

Clean before and after use
Use warm water and a toy-safe cleaner
Allow products to dry fully before storage

Always follow the specific instructions included with your product.

Do you store my payment details?

No. All payments are processed securely by third-party payment providers.

We do not store or have access to your full credit or debit card information.

Will you send explicit content via email?

No. While our products are adult in nature, our emails are tasteful, respectful, and non-graphic.

You can unsubscribe at any time.

Can I shop anonymously?

Yes. You may check out as a guest without creating an account.

What payment methods do you accept?

Accepted payment methods will be displayed at checkout. Availability may vary.

Do you offer click & collect or in-store shopping?

Currently, we operate as an online-only store. Any changes to this will be announced on our website.

How can I contact you?

If you have any questions or concerns, you can reach us at:

📧 Email: winkandwhisper@gmail.com

We aim to respond within [1–2] business days.

What if I have a question that’s not listed here?

We’re always happy to help.
Please reach out via email and we’ll get back to you as soon as possible.