Toy Safety Guide

At Wink & Whisper, your comfort, safety, and wellbeing matter. This guide is designed to help you enjoy your products responsibly and confidently.

For Adults Only

All products sold by Wink & Whisper are intended strictly for adults aged 18 years and over.

Always use products responsibly and as intended.

Before First Use

Before using any intimate product for the first time:

Read all instructions provided with the product
Wash the product thoroughly using warm water and a toy-safe cleaner
Inspect the product for any damage or defects
Charge fully if the product is rechargeable

If a product appears damaged or does not function as described, do not use it and contact us for assistance.

Choosing Body-Safe Materials

We prioritise products made from body-safe materials. Common materials include:

Medical-grade silicone
ABS plastic
Stainless steel
Glass (tempered / borosilicate)

If you have sensitivities or allergies, review product descriptions carefully and discontinue use if irritation occurs.

Using Products Safely

To reduce the risk of injury or irritation:

Use products only as intended
Start slowly, especially if you are new to a product
Use a suitable lubricant when recommended
Avoid sharing toys unless they are properly cleaned or used with protection
Never use a product if it causes pain or discomfort

If something doesn’t feel right, stop using the product immediately.

Lubricants & Compatibility

Using the correct lubricant is important:

Water-based lubricants are safe for most toys and materials
Silicone-based lubricants should not be used with silicone toys unless stated as compatible
Avoid oil-based lubricants unless explicitly recommended

Check product details for compatibility guidance.

Cleaning & Hygiene

Proper cleaning is essential for safe use.

General guidelines:

Clean toys before and after every use
Use warm water and a toy-safe cleanser
Avoid harsh soaps or chemicals
Allow products to dry completely before storage

Always follow the specific cleaning instructions provided with your product.

Storage

To maintain product quality and hygiene:

Store toys in a clean, dry place
Keep toys separate to prevent material reactions
Avoid direct sunlight or extreme temperatures
Use storage pouches if provided

Electrical & Battery Safety

For powered toys:

Follow charging instructions carefully
Do not overcharge or use damaged cables
Keep electrical components away from water unless the product is waterproof
Do not use if the battery shows signs of damage or overheating

Health & Medical Considerations

If you:

Are pregnant
Have a medical condition
Have recently had surgery
Experience pain, numbness, or irritation

Consult a healthcare professional before using intimate products.

When Not to Use a Product

Do not use a product if:

It is damaged or malfunctioning
It causes pain or discomfort
It shows signs of material degradation
Instructions advise against use in your circumstances

Responsibility & Disclaimer

Wink & Whisper provides general safety guidance only.
We are not responsible for injury or harm resulting from misuse, failure to follow instructions, or use contrary to product guidance.

Always use products responsibly and according to manufacturer instructions.