Terms & Conditions

1. Eligibility & Age Restriction

Our website and products are intended strictly for adults aged 18 years or older.

By using this website, you confirm that:

• You are at least 18 years of age

• You are legally permitted to purchase adult products in South Australia

 

We do not knowingly sell products to minors. Any attempt to purchase while under the age of 18 is prohibited.

 

2. About Wink & Whisper

Wink & Whisper is an online retailer based in Adelaide, South Australia, offering adult and intimacy-related products for consenting adults.

We reserve the right to refuse service to anyone where permitted by law.

 

3. Products & Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate. However:

• Product colours may vary depending on screen settings

• Packaging or product appearance may change without notice

• Descriptions are provided for general information only

 

All products are sold for personal use only.

 

4. Orders & Payments

Placing an Order

When you place an order, you agree that:

• All information provided is accurate and complete

• You are authorised to use the selected payment method

 

Payments

Payments are processed securely via third-party payment providers.
We do not store full credit or debit card details.

We reserve the right to cancel or refuse any order in cases of suspected fraud, misuse, or breach of these Terms.

 

5. Pricing & Availability

• All prices are listed in Australian Dollars (AUD)

• Prices may change without notice

• Promotions and discounts are time-limited unless stated otherwise

• We may limit quantities per order

 

6. Shipping & Discreet Packaging

We understand the importance of privacy when purchasing adult products.

• All orders are shipped in plain, unbranded packaging

• Billing descriptors are neutral and discreet

• Shipping timeframes are estimates only and not guaranteed

 

We are not responsible for delays caused by postal services, couriers, customs, or incorrect delivery information supplied by the customer.

 

7. Returns, Refunds & Australian Consumer Law

Hygiene & Change-of-Mind Returns

Due to the intimate nature of our products:

• Change-of-mind returns are not accepted on opened or used intimate items

• Unopened and unused items may be eligible for return subject to our Returns Policy

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Consumer Guarantees

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).

 

Under the ACL, you are entitled to:

• A replacement or refund for products with a major failure

• Repair or replacement for products that do not meet acceptable quality standards

 

Please contact us within a reasonable time if you believe a product is faulty or defective.

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8. Product Use & Safety Disclaimer

Our products are intended for adult use only.

You agree to:

• Follow all instructions provided with products

• Clean products before and after use

• Discontinue use if discomfort or adverse reactions occur

 

Wink & Whisper is not responsible for injury or damage resulting from misuse, failure to follow instructions, or use contrary to product guidance.

 

9. Intellectual Property

All content on this website, including but not limited to:

• Text

• Images

• Logos

• Graphics

• Website design

is the property of Wink & Whisper and may not be reproduced, copied, or distributed without written permission.

 

10. Prohibited Use

You agree not to:

• Misrepresent your age or identity

• Use the website for unlawful purposes

• Attempt to interfere with site security or functionality

• Use our content without permission

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11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential loss

• We are not responsible for personal injury arising from improper product use

• Our liability is limited to the cost of the product supplied, except where consumer guarantees under the ACL apply

 

12. Indemnity

You agree to indemnify and hold harmless Wink & Whisper, its owners and employees, from any claim, loss, or damage arising from:

• Your use of the website

• Breach of these Terms

• Misuse of products

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13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of those websites.

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14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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15. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of South Australia, Australia.

You agree to submit to the exclusive jurisdiction of the courts of South Australia.

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16. Changes to These Terms

We may update these Terms from time to time.
Any changes will take effect immediately upon publication on this website.

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17. Contact Information

If you have any questions about these Terms & Conditions, please contact:

Wink & Whisper
Adelaide, South Australia
📧 Email: winkandwhisper@gmail.com

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